Guest Relations Supervisor

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Meet, greet and direct Guests who enter the Hotel

Manage the needs of the Guests and inform other Team Members of their needs in order to ensure an exceptional Guest experience

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Seek verbal feedback from the Guests on a regular basis and respond to all Guest queries in a timely and efficient manner

Serve as a point of contact for long-stay Guests, ensuring they feel comfortable and can ask advice or information from Guest Relations

Manage, record and resolve promptly Guest complaints

Ensure a very high level of Guest service is constantly maintained for Reception, Lobby area and Executive Lounge

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate

Maintain good communication and work relationships in all hotel areas

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Other duties as assigned

Qualifications

Previous supervisory experience in Guest Relations

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

A passion for delivering an exceptional level of Guest service

Proficiency in English and Turkish; knowledge of additional languages is a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.