Guest Relations Officer

Job description

Company Description

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies and the opportunity to earn qualifications while you work
·  Opportunity to develop your talent and grow within your property and across the world
·  Ability to make a difference in the local community through our Corporate Social Responsibility activities.

Job Description

What you will be doing:

·  Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
·  Take initiative to add a personalized experience.
·  Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
·  Check and convey message to guests.
·  Review arrival lists to welcome guests.
·  Help prepare welcome folders with collateral (e.g room service menus).
·  Provide information about amenities and promote services.

Qualifications

Your experience and skills include:

·  Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
·  Fluency in English both written and verbal communication skills.
·  Additional language is advantage.
·  Experience Opera software is a plus.
·  Energy and enthusiasm with an eye for detail.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx