Guest Relations Ambassador

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.

• Manage and greet all guests, monitor and resolve all requests.

• Perform check-in/OUT of guests using the Opera system.

• Welcome and greet guests, and answer inquiries and incoming calls.

• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.

• Check and manage room allocation.

• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.

• Coordinate and assist the concierge in all services to guests.

• Maintain knowledge of all emergency procedures

• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

 

Qualifications

Job Qualifications:

- Pleasant personality with a good appearance.

- Service and guest oriented

- Very good command of both written and spoken English

- Opera experience is a plus

- Ability to work on shift basis.