Guest Relations Agent / Russian Speaker

Job description

Job Description

The candidate must be able to:

·  Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
·  Achieve Quality Audit result of 95% and above through consistent documented trainings
·  Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter)
·  Assist and process check in/out for VIPs guests efficiently and professionally.
·  Escort guests to their rooms and conduct Room Orientation.
·  Update guest information into the computer after a complete check in.
·  Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
·  Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
·  Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
·  Handle issuance of guest room key cards and ensure effective control for guest security.
·  Ensure that all messages, mails and packages are delivered to the guest room.
·  Assist at the Information counter and Business centre & M Lounge as and when assigned.
·  Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Qualifications

·  Proficiency in English (verbal and written), a second language an asset.
·  Previous customer-related experience preferred.
·  Strong interpersonal and problem-solving abilities.
·  Highly responsible & reliable.
·  Ability to work well under pressure in a fast-paced environment

Additional Information

Russian Speaker