Guest Relations Agent - Female

Job description

Company Description

Novotel Cairo El Borg Hotel - Egypt.

Job Description

·  Perform anticipatory high level services. 
·  Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
·  Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk  adding memorable moments for guests. 
·  Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
·  Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
·  Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
·  Contribute to a positive working environment.
·  Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
·  Increase ALL loyalty by being a champion and training other colleagues.
·  Communicate guest feedback to hotel management and department/division heads.
·  Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
·  Additional duties not mentioned above may also be requested by Supervisor/Manager.

 

Qualifications

·   Passion for guest service.
·   Excellent written and verbal communication, interpersonal and leadership skills.
·   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
·   Fluency in English and second language is a plus
·   Must have the ability to handle a multitude of tasks and Guest requests.
·   Ability to work independently and prioritize responsibilities.
·   Experience for one year in same postion is preffered 
·   Experience in opera cloud system is a plus
·   Computer proficiency in a Windows environment (Word, Excel, PowerPoint,).