Guest Relation Executive

Job description

Company Description

Accor  is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

•An opportunity to be with world’s preferred hospitality company.

•Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits

Job Description

Prime Function:

·  The Guest Relations Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. 
·  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
·  Liaise with different departments for smooth and coordinated work.
·  Ensure to interact with the guests & enable the team to understand guest requirements.
·  To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
·  To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

Key Responsibilities:

Front Office Planning

·  Ensure that the arrivals and departures for the day and relevant records are maintained.
·  Ensure quality in all aspects of work and among the staff in the lobby.

People Management

·  Personally welcome and escort all guests of the hotel.
·  Authorize courtesies for V.I.P’s.

Qualifications

Hotel Management Degree and other relevant qualifications