Guest Laundry Valet

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To collect and return all guest laundry from and to the rooms, respecting all the hotel standards and procedures.
·  To count and sort all the linen in the sorting area and prepare them for the washer, dry cleaner in appropriate action.
·  To respect deadlines for guest laundry service.
·  To check all guest garments before and after washing for stains, defects and take appropriate action.
·  Any stains or defects should be immediately reported to Valet Supervisor or Assistant Laundry Manager for appropriate actions.
·  To have a full knowledge and understanding of different textiles and their proper care.
·  To report any found items to the Supervisor.
·  To ensure cleanliness and orderliness of work area.
·  To ensure all the equipment is clean and well maintained.
·  To co-ordinate closely with laundry attendant to ensure smooth workflow and to assist them in daily operations.
·  To report any guest comment or complaint to the Valet Service Supervisor.
·  To escort the guests rather than pointing out directions.
·  To respect guest privacy and information confidentiality.
·  To daily read the logbooks and to be updated with the latest internal changes and news.
·  To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
·  To carry out any other reasonable duties as assigned by the Valet Service Supervisor and the Assistant Laundry Manager.