GSA - Housekeeping

Job description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

·  To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
·  Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
·  Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
·  Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
·  Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
·  Any matter which may affect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Provide high level of service standards.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualification

Additional Information

Minimum of 0-1 years of Experience