GSA - Front Office

Job description

Company Description

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

We are seeking a dedicated  GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

·  Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
·  Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
·  Handle guest inquiries, requests, and complaints promptly and professionally
·  Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
·  Collaborate with other departments to ensure seamless guest experiences
·  Process room reservations, modifications, and cancellations using the hotel management system
·  Manage cash transactions and maintain accurate financial records
·  Ensure the front desk area is organized, clean, and presentable at all times
·  Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

·  Service oriented with an eye for details.
·  Ability to work effectively and contribute in a team.
·  Self-motivated and energetic.
·  Well-presented and professionally groomed at all times.