GSA- Front Office

Job description

Company Description

 

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

 

 

Job Description

Prime Function:

 

·  Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
·  Maintain high standards of customer services at the Reception office so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may effect the interests of ACCORHOTELS should be brought to the attention of the Management.

 

Key Responsibilities:

 

People Management

 

·  Provide effective support to the team to enable them to provide effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient

            manner to ensure customer satisfaction.

 

Financial Management

 

·  Identify optimal, cost effective use of the resources and educate the team on the same.

 

Operational Management

 

·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Maintain record of all banquet and any other functions in the hotel.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of

             the post.

·  Adhere to the Procedures & Standards Manual.
·  Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
·  Liaise with Housekeeping for the Room Status.
·  Handle additional responsibilities as and when delegated by the Management.

Qualifications

BHM / Diploma in Hospitality

Good communication skills