Lead Server

Job description

Company Description

We are looking for  Lead Server  to join the re-opening of the famed  Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Job Description

JOB OVERVIEW:

Under the guidance of the Restaurant Manager, the  Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.

 

YOUR KEY RESPONSIBILITIES:

·  Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
·  Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
·  Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
·  Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
·  Monitor guest feedback related to dining service and implement strategies for continuous improvement.
·  Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
·  Ensure full compliance with health, safety, and restaurant policies and procedures.
·  Foster team engagement and growth through ongoing training, coaching, and mentorship.
·  Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
·  Ensure all daily reports, service logs, and documentation are accurately completed.
·  Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
·  Any other reasonable duties as assigned by the supervisor or manager.
·  We recognize we are in the hospitality industry and that may require us to provide lateral service. 
·  We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.