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Full Time Hotel Team Member (Days & Nights)

  • Birmingham (West Midlands)
  • Hôtellerie - Restauration

Description de l'offre

Key tasks

Overview of duties

*Welcomes guests and takes care of them from their arrival through to departure
*Attends to guests’ inquiries and answer inquirers over the phone
*Inform guests of the services and accommodation rates in the hotel
*Promotes the brand and/or Group loyalty programme
*Handles guests’ reservations, preparing invoices and taking payments
*Prepares and serves snacks or breakfasts outside of the restaurant’s opening hours
*Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
*Address any complaints guests might have in a courteous manner
*Liaises with housekeeping and maintenance
*Reports issues of maintenance and to the manager for quick repair in order to ensure guests comfort and satisfaction
*Ensures the safety of the people and property within the hotel
*Helps meet the department’s quantitative targets by carrying out sales initiatives
*The job involves working day and night shifts

Education / Professional experience

*Vocational qualification or diploma in hospitality – food & beverage and/or any initial training
*Good knowledge of Windows
*Demonstrate high standards of spoken and written communication together with a good standard of numeracy

Skills / Qualities

*Good interpersonal and communication skills, guest oriented and service minded
*Team spirit
*Self-organised with attention to detail
*Ability to multi-task
*Good crisis management skills
*Good presentation and confident speaking skills
*Dynamic
*Sales oriented

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Profil recherché

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS