Full Time Hotel Team Member (Days & Nights) - Accorhotels - Birmingham - Wizbii

Full Time Hotel Team Member (Days & Nights)

  • By Accorhotels
  • September 2018
  • Birmingham (United Kingdom)
  • Hospitality / Tourism

Job description

Key tasks

Overview of duties

*Welcomes guests and takes care of them from their arrival through to departure
*Attends to guests’ inquiries and answer inquirers over the phone
*Inform guests of the services and accommodation rates in the hotel
*Promotes the brand and/or Group loyalty programme
*Handles guests’ reservations, preparing invoices and taking payments
*Prepares and serves snacks or breakfasts outside of the restaurant’s opening hours
*Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
*Address any complaints guests might have in a courteous manner
*Liaises with housekeeping and maintenance
*Reports issues of maintenance and to the manager for quick repair in order to ensure guests comfort and satisfaction
*Ensures the safety of the people and property within the hotel
*Helps meet the department’s quantitative targets by carrying out sales initiatives
*The job involves working day and night shifts

Education / Professional experience

*Vocational qualification or diploma in hospitality – food & beverage and/or any initial training
*Good knowledge of Windows
*Demonstrate high standards of spoken and written communication together with a good standard of numeracy

Skills / Qualities

*Good interpersonal and communication skills, guest oriented and service minded
*Team spirit
*Self-organised with attention to detail
*Ability to multi-task
*Good crisis management skills
*Good presentation and confident speaking skills
*Dynamic
*Sales oriented

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Seeked profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2453 vacancies open at Accorhotels

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