Front Office Team Leader

Job description

Company Description

Accor's Ibis Sydney Thornleigh are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence. A great opportunity for that exceptional individual who wants to get some thorough hands on experience in the different moving parts of a hotel and set the foundations for a successful career in hotels. The Ibis Sydney Thornleigh offers potential candidates an opportunity to work in a thriving team, with a family vibe, a great environment to learn, grow and develop.

Job Description

·  Working across both Reception and Food & Beverage outlet
·  Supervise, train, and support front office staff to deliver outstanding customer service.
·  Oversee daily operations of the reception/front desk area.
·  Manage check-in, check-out, reservations, and guest inquiries efficiently.
·  Handle customer complaints and resolve issues promptly and professionally.
·  Monitor staff performance and provide feedback to encourage development.
·  Ensure compliance with company policies, health & safety, and operational standards.
·  Be an advocate of ALL: Accor’s loyalty program to non members

Qualifications

·  Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
·  Amazing work ethic, positive attitude and insatiable desire to learn.
·  Strong leadership and team management skills.
·  Excellent communication and interpersonal abilities.
·  Professional appearance and a welcoming personality.
·  Ability to handle pressure, multitask, and problem-solve effectively.
·  Flexibility to work shifts including nights, weekends, and holidays as required.
·  RSA

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.