Front Office Team Leader

Job description

Company Description

Ibis Adelaide is proud to report that we have successfully defended our title as being the proudest of our incredible hotel for over 10 years* (*only slight bias was detected in the writing of this ad) With an NPS and RPS that is the envy of many 5 star properties, a purpose built brand new ish hotel (opened in 2014 with strong design elements and a team of people that never settle for second best, this is an opportunity to join the fun and lead the way The bones of our hotel include 311 rooms, a fitness centre, restaurant and bar on level one, and a flexible conference space The soul of our hotel is the 40 incredible staff, who deliver amazing service day in and out.

Job Description

Reception Team Leader – Join Our Front Office Leadership Team!

Are you ready to take the next step in your hospitality career? We’re looking for a dedicated Reception Team Leader to join our front office team. In this dynamic role, you’ll work a variety of shifts, including Receptionist , while regularly stepping up as Shift Leader or Hotel Duty Manager .

In this role, you will:

· 
Warmly welcome guests and provide ongoing support and leadership to the Reception team.

· 
Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values.

· 
Lead daily front desk operations, ensuring all team members understand and follow departmental policies and procedures.

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Supervise and motivate the team to consistently meet service standards and create memorable guest experiences.

· 
Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction.

· 
Communicate daily priorities to your team, helping personalize the service experience for every guest.

Bring your passion for hospitality and leadership—apply today and help us make every guest feel right at home!

Qualifications

What You Bring – Big Personality, Bigger Drive

You’re a go-getter with a passion for people, a natural leader with unstoppable energy, and a can-do spirit that lifts everyone around you. You're not just looking for a job—you’re chasing the next big challenge , and you thrive on making things happen.

Here’s what sets you apart as our next Reception Team Leader :

· 
Reception pro in high-energy settings – You’ve worked the front desk in fast-paced, high-volume environments and know how to keep things calm, collected, and guest-focused when it matters most.

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Service is in your soul – Your warm, welcoming personality lights up a room. Guests feel seen, heard, and valued because you make every interaction count.

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A born leader – With prior experience leading a team (even better if in hospitality), you inspire by doing. You motivate others with your enthusiasm, lead with integrity, and always show up ready to raise the bar.

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Tech confident – You know your way around OPERA Cloud  or similar hotel systems, and you’re comfortable using tools to streamline processes and improve service.

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A cool-headed problem solver – You act fast, think smart, and stay composed under pressure. Guests and colleagues alike look to you when things need fixing—and you never let them down.

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Coach at heart – You’re passionate about helping others succeed, assisting with training, mentoring new team members, and lifting the team to new heights.

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Performance-driven – From recruiting top talent to delivering constructive feedback and supporting performance reviews, you’re committed to building a high-performing, happy team.

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Go-getter mentality – You see challenges as opportunities, take initiative without waiting to be asked, and always bring solutions—not excuses.

Must-haves:

· 
Full legal working rights in Australia (including a current full-time work visa)

· 
A valid South Australia RSA (Responsible Service of Alcohol)

· 
A current and valid RP Badge (Responsible Person)

· 
Up-to-date First Aid & CPR certification

If you're ready to bring your ambition, charisma, and hustle to a role where no two days are the same—this is your moment. Step into leadership, make your mark, and help us deliver unforgettable guest experiences every single day.

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering  Discounted Hotel stays , food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
·  Ongoing reward and recognition  incentives and awards.
·  Opportunities for further development and  worldwide career progression  within Accor - travel the world with us!
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Ability to make a difference through our Corporate Social Responsibility activities.
·  Discounted car park
·  Laundered Uniform

What are the benefits?

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others) and so much more.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS