Front office Team Leader

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

 Review and update the Logbook. 
•    Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
•    Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.
•    Maintain associate relations.
•    Resolve complaints.
•    Handle the disputes. 
•    Ensure the services are up to the required standard.
•    Smooth check in / check out procedures.
•    Hotel tour as per list.
•    Check hotel situation, occupancy, functions, groups and VIPs.
•    Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
•    Attend training classes as per schedule
•    Show fullest cooperation and respect within the team and other departments 
•    Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

 

University Degree in Hotel Management, and/or Minimum 2 years in a similar role.

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21