Front Office Supervisor

Job description

Job Description

·  To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
·  To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
·  To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
·  To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
·  To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
·  To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
·  To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
·  To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
·  To monitor rooms status and discrepancies.
·  To assist in securing external guest accommodation should an overbooking occur.
·  To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
·  To ensure the strict control of room keys and section keys.
·  To daily implement and control the check lists.
·  To daily review the F/O logbook and to sign it.
·  To personally update the activity reports.
·  To ensure a proper handover between the shifts.
·  To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
·  To be updated with the competitors’ offerings and rates.
·  To liaise closely with the Sales and Reservations on rate management.