Front office - Receptionist

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

FRONT OFFICE RECEPTIONIST - ibis Budget Portishead Marina - (Maternity cover)

We are looking for a new Team Member to join our Front Office Team, if you are proactive, self-driven and able to work effectively in a team then we are looking for you!

 

Job description:

In this role, you will report directly into the General Manager and here are some of your duties:

·      Dealing with complaints (face to face as well as answering reviews on line),

·      Welcoming and helping our guests throughout their journey in our hotel,

·      Check in and check out of the guests,

·      Contributes to guest satisfaction at all times by providing high quality services throughout their stay,

·      Handling daily banking reports, commissions, refunds, cancelations and no shows.

·      Taking reservations, managing group bookings, balancing inventory.

·      Ensuring all emails are replied and cleared daily.

·      Be a brand ambassador for the Accor Loyalty programme.

·      Assisting the F&B Team when possible (Don’t worry, they also help front office too!)

 

Qualifications

Your experience and skills include:

·  Experience working as a front office receptionist
·  Customer-service & Data Entry experience.
·  Multi-tasking and time-management skills, with the ability to prioritize tasks.
·  Proficient in Microsoft office suite.
·  Ability to work flexible hours

Highly responsible and reliable with a professional presentation

Additional Information

Shifts are typically 8 hours and can vary between Early/ Late shifts

·      Fixed term contract (Maternity cover)

·      Starting : March 2024

·      You must be able to work in the UK