Front Office Manager - Novotel Queenstown Lakeside

Job description

Company Description

Novotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is looking for a  FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day-to-day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU’LL DO…

·  Manage daily hotel operations across  Front Office, Concierge, and Night Audit  teams.
·  Lead, train, and motivate staff to deliver exceptional guest service and uphold  Accor brand standards .
·  Oversee  guest arrivals, departures, and room allocations  to ensure smooth and efficient processes.
·  Monitor and drive  financial performance , including revenue forecasting, upselling, and KPI achievement.
·  Prepare and review o perational and financial reports  to support business performance.
·  Supervise  cash handling, shift banking, and night audit  for accuracy and compliance.
·  Assist with  budgeting and business planning  to meet financial and operational goals.
·  Foster a positive, guest-focused culture by demonstrating  Accor Heartist values .

Qualifications

·  Minimum  3 years’ experience  in a hotel front office or operations management role.
·  Strong leadership, communication, and people management skills.
·  Proven ability to manage budgets, control costs, and drive revenue performance.
·  Willing to work varied hours, including mornings , afternoons and weekends.
·  Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
·  Excellent problem-solving and guest service skills, with attention to detail.
·  Salary NZD $70000 - $80000

Additional Information

Why work for Novotel, Queenstown?

·  Staff meals provided while on shift
·  Uniforms washed and laundered daily.
·  Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!
·  Work Your Way  - Flexibility to ensure a work life balance!
·  Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's  refer-a-friend  bonus
·  Accor's Parental Leave Scheme
·  Access to our  Employee Assistance Program
·  Place of Employment will be Novotel Queenstown Lakeside
·  Full Time 40 hours

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.