Front Office Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Responsibilities

Front Office Operation

·  Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
·  Check that all Front Office employees report to work punctually and are well groomed before each of their shift
·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
·  Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
·  Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Liaise with Finance Department to ensure that credit procedures are properly carried out
·  Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
·  Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
·  Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
·  Handle all guest correspondences and ensure prompt follow-ups
·  Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

·  Interview, select and recruit Front Office employees
·  Identify and develop team members with potential
·  Conduct performance review with the team
·  Constantly monitor team members’ appearance, attitude and degree of professionalism
·  Prepare detailed induction programs for new employees
·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
·  Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
·  Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

· 
Experience & Technical skills : 1–2 years in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.

· 
Leadership & Communication : Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.

· 
Operational & Strategic mindset : Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends