Front Office Manager

Job description

Company Description

 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a dynamic and experienced Front Office Manager to join our team in the vibrant city of İstanbul, Türkiye. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

·  Oversee all front office operations, including reservation, revenue, reception and guest services
·  Develop and implement strategies to enhance guest satisfaction and loyalty
·  Manage and motivate the front office team to deliver high-quality service
·  Ensure efficient check-in and check-out processes
·  Handle guest complaints and resolve issues promptly and professionally
·  Monitor and analyze key performance indicators to optimize front office operations
·  Collaborate with other departments to ensure seamless guest experiences
·  Implement and maintain brand standards and procedures
·  Manage room inventory and pricing strategies in coordination with cluster revenue management
·  Conduct regular training sessions to improve team skills and knowledge
·  Prepare and manage department budgets
·  Ensure compliance with safety and security protocols

Qualifications

·  Bachelor's degree in Hospitality Management or related field
·  Minimum of 3-5 years of experience in front office management within hotel sector
·  Fluency in English; additional language skills are highly beneficial
·  Proven leadership and team management abilities
·  Excellent communication and interpersonal skills
·  Strong customer service orientation with a focus on guest satisfaction
·  Proficiency in hotel management software (e.g., Opera)
·  In-depth knowledge of front office operations and best practices
·  Experience with revenue management principles and practices
·  Exceptional problem-solving and decision-making skills
·  Attention to detail and strong organizational abilities
·  Adaptability to work in a fast-paced, multicultural environment
·  Crisis management skills and ability to remain calm under pressure