Front Office Manager

Job description

Company Description

The Novotel London Bridge is hotel is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre with sauna & hammam.

Job Description

An exciting opportunity for a Front Office Manager has arisen at Novotel London Bridge Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Your main responsibilities would be:

·  Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets
·  Duty management shifts
·  To exceed the departmental targets
·  To identify new opportunities in order to increase profit contributions and cost control
·  Actively participate in any revenue and sales activities operated by head office plus any specific operational activities
·  Recruiting and training new staff
·  Dealing with guest enquiries and resolving customer complaints

If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Novotel London Bridge is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Qualifications

·  2 years of experience within a leadership role in Front Office 
·  Guest obsessed. 
·  Outgoing personality and service minded.
·  Impeccable communication, presentation and interpersonal skills. 

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programmes

-  Attractive Annual Bonus Scheme

-  Discount card to be used in Accor hotels worldwide

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms and dry cleaning

-  Recommend a friend scheme

-  Employee Advisory Service

-  Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )