Front Office Intern

Job description

Company Description

Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach.
With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.
Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.
Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

Job Description

·  Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
·  Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
·  Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
·  To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
·  Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
·  Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
·  Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
·  Work together with trust so that colleagues and management meet the goals of the department/Hotel.
·  Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications

·  Is currently enrolled in a MBO hotel/tourism or Hotel Management.
·  Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative.
·  Has passion for the hospitality.
·  Does not have to be a specialist already, but you are eager to learn.
·  Speak English, and Spanish, French is a plus.
·  Is available for at least 6 months, 5 days per week, 40 hours of practice per week.

Additional Information

·  A trainee allowance of 600€ per month.
·  One meal per day.
·  A dynamic internship where you will experience the whole Front Office department.
·  Working in a young and enthusiastic team.
·  Working in a hotel chain with many opportunities.
·  Excellent opportunities for internal training and schooling during the internship.
·  Excellent international career development opportunities after your internship.