Front Office INTERN

Job description

Company Description

Are you eager to start your career in hospitality and gain valuable hands-on experience? We’re looking for a motivated Front Office Intern to join our dynamic team in Tallinn, Estonia.

Swissôtel Tallinn is just 15 minutes from Tallinn International Airport and a 10-minute walk from the medieval Old Town, a UNESCO World Heritage Site. Our 238 spacious guest rooms and suites feature floor-to-ceiling windows, offering natural light and stunning views, with exclusive amenities for business and leisure travelers alike.
Our facilities include two restaurants and two bars, highlighted by the Michelin-listed Horisont Restaurant & Bar , and Purovel Spa & Sport , offering treatments, a heated indoor pool, sauna, steam room, and fitness club. Secure underground parking is also available.
For events, Swissôtel Tallinn boasts versatile venues, including the largest ballroom in Estonia, with expert planners ready to assist with weddings, meetings, and conventions.
As a Green Key certified hotel, we are committed to sustainability and providing an exceptional, eco-friendly experience.

Job Description

This internship provides an excellent opportunity to shine and take your first step toward a successful career!

What You’ll Gain:

Practical Experience: Get hands-on involvement in front office operations, guided by experienced professionals.
Skill Enhancement: Develop valuable skills in communication, organization, and problem-solving.
Supportive Teamwork: Collaborate with a welcoming and knowledgeable team dedicated to your growth.
Career Advancement: Strengthen your resume and gain insights into the hospitality industry. 

What You Will Be Doing:

•    Welcoming Guests, greet and assist guests in a friendly, professional, and warm manner.
•    Managing Check-Ins and Check-Outs, handle guest arrivals and departures, ensuring all details are correctly entered into the system.
•    Respond to phone calls quickly and professionally.
•    Share accurate information about hotel amenities, services, and nearby attractions.
•    Make sure guests are quoted the correct rates based on the hotel’s pricing strategy.
•    Anticipating Guest Needs - pay attention to guest preferences and respond to their requests, messages, and concerns.
•    Address guest complaints and questions promptly and with empathy, aiming to resolve issues to their satisfaction.
•    Report any operational issues to the appropriate department and ensure they are resolved.
 

Qualifications

·  Education : Currently pursuing or recently completed a degree in Hospitality Management or a related field.
·  Communication Skills : Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
·  Enthusiastic and Eager to Learn : Positive attitude with a strong desire to grow in the hospitality industry.
·  Team Player : Able to collaborate effectively with colleagues from different departments to ensure smooth operations.
·  Adaptability : Flexible and able to take on new tasks and work efficiently in a fast-paced environment.
·  Computer Skills : Basic knowledge of office software, with the ability to learn hotel management systems.

Additional Information

You will work alongside a supportive team, gain valuable insights into guest service excellence, and experience the daily operations of a hotel. Whether you're aiming to enhance your resume or grow your career in the hospitality industry, this internship provides practical experience to help launch your career within a global hotel chain.

The terms and conditions can be discussed during the interview process.