Hotel All Rounder

Job description

Company Description

Ibis Budget Canberra are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team.

 

Job Description

·  Working across both Reception and Housekeeping
·  Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
·  Checking guests in and out Maintaining accurate guest accounts
·  Taking bookings, providing helpful information & entering reservations
·  Answering guests queries in a timely and efficient manner.
·  Addressing guest requests and handling guest complaints in a positive manner.
·  Working in Housekeeping, cleaning guests rooms and servicing
·  Strong Attention to detail

Qualifications

·  Previous hotel front office reception experience preferable
·  Professional telephone manner and exceptional customer service skills
·  Are positive, friendly, and guest-oriented 
·  Have a strong attention to detail
·  Are flexible and ready to work across a seven-day roster, including weekends and holidays

Additional Information

· 
What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Opportunity to develop your talent and grow within your property and across the world!