Front Office Intern

Job description

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

As Front Office intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being an SLS ambassador:

 

·  Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
·  Greet and assist guests in a warm, courteous, and professional manner.
·  Handle credit transactions, ensuring the accuracy of guest billing.
·  Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
·  Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
·  Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
·  Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.  
·  Ensure all guests are quoted the correct rate as per the selling strategy and website.
·  Ensure all telephone calls are answered as quickly and efficiently as possible.
·  Report any issues to the correct department and check to ensure the work has been completed.
·  Ensure that the reception and public areas are clean, tidy, and presentable at all times.

Qualifications

What we are looking for...

·  Someone who understands, celebrates, and embraces the SLS brand values.
·  Ability to multitask and work in a fast-paced environment.
·  Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
·  Excellent verbal and written communication skills. Fluent in Spanish and English.
·  You make people feel good - your team, guests, and colleagues alike.  You make a positive impact.
·  You learn quickly and adapt to SLS’s unique culture.
·  You are humble and open to ideas. We leave our ego at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

·  The opportunity to be a part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Work with a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.