Front Office Executive-Novotel Goa Panjim

Job description

Job Description

As a Front office Executive, you will Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Adhere to the Procedures & Standards Manual.
·  Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
·  Handle additional responsibilities as and when delegated by the Management.
·  Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
·  Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Qualifications

Graduate/ Hotel Management