Front Office Executive

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

Key Responsibilities:

·  Guest Relations:  Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
·  Reservation Management:  Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
·  Front Desk Operations:  Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
·  Payment Processing:  Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
·  Room Allocation:  Coordinate room assignments based on guest preferences, availability, and special requests.
·  Information Dissemination:  Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
·  Problem Resolution:  Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
·  Team Collaboration:  Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
·  Administrative Duties:  Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications

Qualifications

 

·  Previous experience in a similar role within the hospitality industry is preferred.
·  Exceptional customer service skills with a friendly and outgoing personality.
·  Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
·  Excellent organizational and multitasking abilities, with a keen attention to detail.
·  Proficiency in using computer systems and hotel management software.
·  Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
·  Flexibility to work various shifts, including weekends and holidays.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.