Front Office Executive

Job description

Job Description

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of the hotel should be brought to the attention of the Management
·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.

Qualifications

·  Previous experience in a front desk, receptionist, or customer service role is advantageous.
·  Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
·  Strong organizational and multitasking abilities, with attention to detail.
·  Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
·  Ability to maintain confidentiality and handle sensitive information with discretion.
·  Customer-focused mindset with a commitment to delivering exceptional service.