Front Office Ambassador

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

· 
Primary Responsibilities

Lobby Ambassador

·  Send pre-arrival emails and questionnaires to gather more information from guests
·  Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs.
·  As needed, manage guests’ schedules to anticipate potential needs.
·  Maintain a high level of privacy and confidentiality on behalf of guests when possible.
·  Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
·  Engage guests in conversation regarding their stay, property services, and area attractions/offerings
·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
·  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access within the mansion)
·  Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
· 
Other Responsibilities

·  Be fully conversant with all departmental Fire, Emergency and Bomb procedures
·  Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
·  Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
·  Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
·  Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

 

Qualifications

Qualifications

Your experience and skills include:

·  Minimum 2 years of Butler experience from Luxury background
·  Strong communication skiils
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong interpersonal and problem solving abilities
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively and collaboratively as part of a team

Additional Information

·  An opportunity to be with world’s preferred hospitality company
·  Captivating and rewarding experience working alongside passionate professionals
·  Range of exclusive Heartist Benefits
·  Develop your talent through learning programs by Academy Accor.