Front Office Agent - Female

Job description

Job Description

We are seeking a Front Office Agent - Female to join our team at Novotel Cairo El Borg Hotel. The ideal candidate will be the face of our hotel, providing exceptional customer service and ensuring a smooth guest experience from check-in to check-out.

·  Welcome and greet guests in a friendly and professional manner
·  Process guest check-ins and check-outs efficiently
·  Handle guest inquiries and requests promptly and courteously
·  Manage room reservations and assignments
·  Operate the hotel's property management system
·  Coordinate with other departments to ensure guest satisfaction
·  Handle cash and credit card transactions accurately
·  Provide information about hotel services, local attractions, and transportation options
·  Maintain a clean and organized front desk area
·  Resolve guest complaints and issues professionally

Qualifications

·  Excellent customer service skills with a friendly and professional demeanor
·  Strong verbal and written communication skills in both Arabic and English
·  Proficiency in computer systems, particularly hotel management software
·  Ability to multi-task and work efficiently in a fast-paced environment
·  Problem-solving skills and ability to handle challenging situations calmly
·  Bachelor's degree in Hospitality Management or related field (preferred)
·  Previous experience in hospitality or customer service for one year is a must
·  Flexibility to work various shifts
·  Attention to detail and strong organizational skills
·  Team player with a positive attitude