Front Office Agent

Job description

Company Description

"Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities and essential job functions include but are not limited to the following: 

·  Greet and register guests, providing a warm and professional welcome
·  Perform check-in and check-out procedures accurately and efficiently
·  Handle guest inquiries and requests promptly and courteously
·  Manage reservations and room assignments using hotel management software
·  Process payments and maintain accurate financial records
·  Enrol guests to the ALL loyalty program
·  Assist with currency exchange and safety deposit box services
·  Collaborate with other departments to ensure guest satisfaction
·  Promote hotel services and local attractions to enhance guest experience
·  Address and resolve guest complaints in a timely and professional manner
·  Maintain a clean and organized front desk area
·  Ensure compliance with hotel policies and safety procedures
·  Assist with night audit duties when assigned to evening shifts

Qualifications

·  Diploma in Front Office operations or related field
·  Previous experience as a Front Office Agent in a 4/5 star
·  Experience in Opera Cloud
·  You’re a doer – and even if you do it wrong sometimes, you openly admit it.
·  You’re not just bringing your abilities, but also your character
·  Excellent customer service skills with a friendly and professional demeanour
·  Ability to work efficiently in a fast-paced environment
·  Strong attention to detail and organizational skills
·  Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information

Your team and working environment:

·  At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
·  Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.