Front Office Agent

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

KEY ROLES & RESPONSIBILITIES

·  Register and room all guest arrivals according to established procedures
·  Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
·  Maintain cashier float and ensure accurate daily report of all money received
·  Cash hotel guests’ personal and travelers checks and assist with currency exchange
·  Keep abreast of all modifications to accounting policies and procedures
·  Attend to guests’ request of using the service of safety box at all times
·  Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
·  Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
·  Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
·  Ensure that the guests depart the hotel with a positive impression of hotel service
·  Perform the audit balances and prepare all reports for audit in an orderly fashion
·  When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
·  Maintain comprehensive knowledge of standard reservation procedures
·  Maintain exemplary department standards of behavior and appearance and attitude
·  Ensure front desk work area is kept clean and in an orderly state at all times
·  Is fully aware of the Credit policy
·  Adhere to OH&S policies and procedures
·  Perform related duties and special projects assigned

 

Qualifications

PERSONAL ATTRIBUTES

·  Strong written and verbal communication skill in English
·  Able to develop rapport with and gain support from Colleagues and Management staff
·  Ability to work cohesively with co-workers as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Ability to promote positive relations with all guests and patrons
·  Able to exercise good judgment with difficult guests
·  Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

·  Post Secondary Education or relevant qualifications in Hotel Management
·  Arabic or a European language capability

EXPERIENCE

·  Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates