Front Desk Welcomer (Porter)

Job description

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

·  5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
·  363 rooms with breathtaking views over Melbourne
·  Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
·  Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
·  Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

As a Front Office Welcomer (Porter), you provide the initial welcome and the final “au revoir” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.

You will be responsible for:

• Offering a warm welcome and farewell to our guests

• Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction.

• Parking and retrieving guest vehicles

• Delivery and collection of guest luggage

• Assisting guests with directions and other enquiries

• Delivering personalised service with passion and professionalism

• Ensuring the highest level of security for guests’ luggage and vehicles

Qualifications

•A full Driver’s licence

•Experience driving in Australia is an advantage

•Excellent communication and interpersonal skills

•Initiate contact and establish rapport easily

•A friendly disposition and the ability to remain calm in high pressure work situations

•Demonstrated versatility and initiative in responding to guest requests and situations

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

·  Build a career with the largest hotel group in the Pacific
·  Central accessible location in Melbourne's CBD
·  Laundered uniforms
·  Complimentary hotel stay package for your work anniversary
·  Worldwide employee and family and friends benefits at Accor Hotels