Front Desk/Welcomer

Job description

Company Description

Our mission at Ibis Budget Southhampton  is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

·  Greet and welcome guests warmly upon arrival, providing a positive first impression
·  Handle check-in and check-out procedures efficiently and accurately
·  Respond to guest inquiries and requests promptly and professionally
·  Manage room reservations, assignments, and status updates
·  Assist guests with information about local attractions, dining options, and transportation
·  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
·  Handle phone calls, emails, and other communications in a timely manner
·  Process payments and maintain accurate financial records
·  Ensure the lobby and reception area are clean, organized, and presentable at all times
·  Collaborate with other departments to resolve guest issues and enhance overall experience
·  Maintain security awareness and follow established safety procedures
·  Respond to guest reviews and request
·  Ensure proper invoicing and banking
·  Handles the breakfast set-up and snacks and drinks sales
·  Any other Ad-Hoc

Qualifications

·  Excellent communication and interpersonal skills
·  Proven ability to provide exceptional customer service
·  Strong multi-tasking skills with the ability to prioritize effectively
·  Proficiency in basic computer applications and hotel management software
·  Ability to remain calm and composed in high-pressure situations
·  Demonstrated versatility and initiative in responding to guest requests
·  Friendly and enthusiastic demeanor with a genuine passion for hospitality
·  Detail-oriented with strong organizational skills
·  Flexibility to work various shifts, including weekends and holidays
·  Knowledge of the local area and popular attractions in Southampton
·  High school diploma or equivalent; hospitality-related education is a plus
·  Previous experience in a customer-facing role, preferably in hospitality, is advantageous