Front Desk Attendant cum Night Auditor

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Manage day-to-day operations of Front Office Department service.
·  Must reflect Mercure Mission and Vision Statement in following the general procedures directives of the company.
·  Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
·  To liaise with all departments to ensure high standard of service to Guests.
·  To establish and maintain effective employee relations.
·  To ensure that any orders or decisions taken by the Assistant FOM or Duty Manager are strictly followed up.
·  Able to assist the Arrival & Departure luggage to ensure operation is smooth.
·  Following the procedure for Focus pack
· 
Manage Day-to-Day Operations: Oversee the daily activities and operations of the Front Office Department, ensuring a smooth and efficient guest service experience.

Guest Interaction: Provide personalized service to guests upon their arrival, throughout their stay, and during departure. Ensure all guest needs are met in a timely and courteous manner, particularly at the reception.

Night Audit Oversight: Ensure the accurate completion of night audit reports, verifying all financial transactions, balances, and necessary documentation after the night audit.

Credit and Rate Management: Regularly monitor and manage credit limit reports, ensuring guest accounts are within the prescribed limits. Review rate variance reports to maintain accurate room rate information.

Micros System: Coordinate with the relevant department to resolve any issues related to the Micros system in order to run the night audit.

Billing and Documentation: Ensure all guest bills are accurately maintained, with proper attachment of invoices, receipts, and supporting documents at the time of departure.

Qualifications

·  Secondary / High school education
·  Minimum 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work effectively and contribute in a team
·  Self-motivated and energetic
·  Must be well-presented and professionally groomed at all times