Front Desk Agent

Job description

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities:

· 
Greet and welcome guests in a professional, friendly manner

· 
Handle check-in and check-out procedures efficiently and accurately

· 
Manage guest reservations, both walk-ins and pre-booked

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Address guest inquiries, requests, and complaints promptly and effectively

· 
Handle billing and payment transactions

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Coordinate with Housekeeping, Concierge, and other departments to meet guest needs

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Maintain knowledge of hotel products, services, and local attractions

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Ensure the front desk area is clean, organized, and presentable at all times

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Uphold confidentiality of guest information and hotel policies

· 
Follow hotel standard operating procedures and brand standards

Qualifications

Qualifications:

Education & Experience:

· 
Minimum high school diploma or equivalent (a diploma in Hospitality/Tourism is an advantage)

· 
Previous experience in a customer service or hospitality role is preferred

· 
Fresh graduates with internship experience in Front Office are welcome to apply

Skills:

· 
Excellent verbal and written communication skills

· 
Strong interpersonal and problem-solving abilities

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Ability to work in a fast-paced environment and manage multiple tasks

· 
Proficient in Microsoft Office and PMS (Property Management System), e.g., Opera or equivalent

· 
Professional appearance and positive attitude

Additional Information

Why Join Us?

·  Opportunity to be part of a leading international hospitality brand.
·  Career growth and development within Accor Hotels.
·  Dynamic and supportive work environment.