Front Desk Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team in Phnom Penh, Cambodia. As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.

·  Greet and welcome guests in a warm and professional manner
·  Perform efficient check-in and check-out procedures for guests
·  Respond to guest inquiries and requests promptly and courteously
·  Handle reservations, both in-person and over the phone
·  Process payments and manage cash transactions accurately
·  Coordinate with other departments to ensure guest needs are met
·  Maintain a clean and organized front desk area
·  Provide information about hotel services, local attractions, and events
·  Assist with guest complaints and work towards timely resolutions
·  Manage guest communications, including emails, messages, and mail
·  Support other front office operations as needed

Qualifications

·  High School diploma or equivalent
·  Previous experience in customer service, preferably in the hospitality industry
·  Excellent verbal and written communication skills in English
·  Proficiency in cash handling procedures and computerized cash register systems
·  Strong multitasking abilities and attention to detail
·  Ability to remain calm and professional in high-pressure situations
·  Proficient in using standard office equipment (computer, telephone, copier, fax machine)
·  Basic computer skills, including familiarity with property management systems
·  Flexibility to work various shifts, including weekends and holidays
·  Knowledge of local attractions and services in Phnom Penh (preferred)
·  Ability to stand for extended periods and assist with light lifting when necessary
·  Strong problem-solving skills and a customer-focused mindset
·  Collaborative team player with a positive attitude

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.