Front desk agent

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

·  Manage online, phone and in-person room reservations
·  Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
·  Take payment from customers
·  Respond to guests’ issues and complaints in a friendly, timely manner
·  Explain local amenities and attractions to guests
·  Work with other Heartists to ensure that all guest rooms meet hotel standards and accommodate any special client needs
·  Assist cGuest with the planning of special events such as weddings and business conferences
·  Arrange specialized services for VIP customers

Qualifications

·  Bachelor degree
·  At least two years of customer service experience
·  One year of front desk experience in the hospitality industry
·  Excellent verbal communication skills - additional language is a plus 
·  Availability to work shifts, including evenings, weekends and holidays
·  Familiarity with resort check-in software
·  Ability to solve client issues in a friendly and timely fashion
·  Friendly and welcoming 

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!