F&B & Wedding Coordinator

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To oversee and coordinate all food and beverage operations as well as wedding planning at the resort, ensuring a seamless and memorable experience for guests. The F&B/Wedding Coordinator is responsible for managing day-to-day F&B operations while planning, coordinating, and executing weddings and related events. This role ensures all services meet the resort's high standards and exceed client expectations, maximizing satisfaction and revenue

KEY ROLES & RESPONSIBILITIES

PRE-STAY

·  Respond to wedding inquiries, confirm availability and liaise with Reservations for the accommodation booking.
·  Collect necessary documentation for civil ceremonies, liaise with the local civil office, and confirm the wedding date and time.
·  Confirm wedding package details (inclusions, setup, flowers) and upsell additional services (photography, hair, makeup, etc.)
·  Discuss and arrange the fine details of the wedding with guests (menu, cake flavor, timings, music, etc.).
·  Keep the wedding calendar updated with all details, share with operations team and suppliers on a timely basis for the final arrangements.

ONSITE COORDINATION

·  Greet the wedding couple upon arrival and conduct final meeting, face to face, share wedding itinerary.
·  Coordinate with internal departments (Landscaping, F&B, Housekeeping, Spa, front office) to ensure a seamless event execution.
·  Communicate with external vendors (florists, photographers, hair and makeup artist, etc.) to ensure timely setup and service.
·  Coordinate activities, transfers, and any special requests for the guests, related to the wedding.
·  Provide ongoing assistance to the couple, ensuring their satisfaction and comfort.

POST-WEDDING

·  Handle wedding certificate processing, including Apostille and additional procedures based on guests’ requirements.
·  Follow up on documentation and ensure timely delivery of the marriage certificate to guests.

ENHANCE WEDDING OFFERING

·  Stay updated on wedding trends, competition and adapt offerings to meet evolving client needs.
·  Review inclusions and experiences in the wedding brochure to ensure its appeal and competitiveness.
·  Curate additional options such as Photography Offer, Floral designs & Décor, entertainment, etc.

REVENUE MAXIMIZATION

· 
·  Ensure timely collection of deposits and final payments in accordance with the hotel’s policies.
·  Tracking and reconciling wedding-related revenue.
·  Reviewing and approving supplier invoices to ensure accuracy and alignment with the budget.
·  Preparing financial summaries of each event for management review, highlighting profitability and areas for improvement.

PERSONAL ATTRIBUTES

·  Strong interpersonal and communication skills for effective guest and supplier engagement.
·  Exceptional organizational abilities with multitasking expertise.
·  Detail-oriented, with the ability to provide personalized services.
·  Calm and professional demeanor under pressure, managing last-minute changes efficiently.
·  Collaborative team player with a positive attitude in a fast-paced environment.

Qualifications

·  Bachelor’s degree in Hospitality Management, Event Planning, or a related field (preferred).
·  Proficiency in Microsoft Office and PMS system, BEOs, Illustrator, Good knowledge menu designing etc. 
·  Minimum of 1 year experience in wedding, F&B Operations or Hospitality (luxury hotel/resort experience preferred)