F&B Executive - Pullman Chennai Anna Salai

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

·  Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
·  Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
·  Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
·  Take food and beverage orders according to guest’s requirements and preferences
·  Deliver food & beverage services in accordance to departmental standards and procedures
·  Ensure that all food & beverage are served according to service standard
·  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
·  Try to remember individual patron’s names and their preferences to extend a personalized service
·  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
·  Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
·  Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
·  Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

·  Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

·  Secondary / High school education
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 1 year of relevant experience in a similar capacity
·  Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities