F&B Executive

Job description

Job Description

·  Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

 

·  Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

 

·  Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

 

·  Take food and beverage orders according to guest’s requirements and preferences

 

·  Deliver food & beverage services in accordance to departmental standards and procedures

 

·  Ensure that all food & beverage are served according to service standard

 

·  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

 

·  Try to remember individual patron’s names and their preferences to extend a personalized service

 

·  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

 

·  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

 

·  Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

 

·  Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

 

·  Assist other Food & Beverage outlets with their operations during peak times or when required