EN - Front Office Manager

Job description

Company Description

Front Office Manager
Full-Time | Permanent Position

Step into your future with Novotel & Ibis Rotorua!
Set on the edge of Lake Rotorua and just a stroll from the city’s famous Eat Street, Novotel & Ibis Rotorua are where warm Kiwi hospitality meets world-class service. We’re seeking a passionate and driven Front Office Manager to lead our front office and reservations teams. In this role, you’ll be the face of our hotels—ensuring every guest is welcomed, every detail is seamless, and every stay feels like home (with a touch of Rotorua magic).

Job Description

What you’ll be doing:

· 
Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.

· 
Be responsible for leading, and inspiring the front office and reservation teams to deliver exceptional guest service.

· 
Ensure your teams receive regular training and upskilling.

· 
Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.

· 
Handle guest feedback promptly and professionally, turning challenges into opportunities.

· 
Collaborate with other hotel departments to enhance the overall guest experience.

· 
Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.

Qualifications

What we’re looking for:

· 
Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.

· 
Strong leadership skills with the ability to motivate and develop a high-performing team.

· 
Excellent communication, organizational, and problem-solving abilities.

· 
A passion for delivering outstanding guest service with a proactive and positive attitude.

· 
Proficiency with hotel management systems (Opera Cloud experience preferred).

· 
Flexibility to work shifts, including weekends and holidays.

Additional Information

What’s in it for you:

· 
A competitive salary

· 
Opportunities for career development and global mobility within the Accor network.

· 
Staff discounts at Accor hotels worldwide.

· 
Training programs and access to learning platforms to support your growth.

· 
A vibrant, inclusive workplace where your ideas and contributions are valued.

Ready to lead the front line of hospitality?
Apply today and start your journey with Novotel & Ibis – where you can live, work, and grow with passion.