Duty Manager - The Sebel Sydney Martin Place

Job description

Company Description

Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further!

The Sebel Sydney Martin Place is seeking an enthusiastic Duty Manager to join on a full-time basis. If you are a Duty Manager or a Front Office Supervisor looking for a change of pace or their next step this is the role for you.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 

Job Description

What Will You Be Doing?

·  Assist and oversee the day-to-day operations of the Front Office team
·  Supervise and monitor team members with a true leadership ability that motivates and inspires 
·  Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
·  Actively resolve complaints and challenges presented by guests/customers
·  Process and assist with check-in and check-out of guests
·  Respond to and coordinate emergency situations.

Qualifications

Your Skills and Experience Include:

·  Relevant experience in the hotel industry.
·  Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
·  Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
·  A genuine customer service focus
·  Ability to navigate through change and provide quick thinking solutions should problems arise
·  Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
·  Clear and confident communication skills – both written and verbal  
·  Available to work 38 hours per week on a rotating roster including morning, evening and overnight shifts

Additional Information

What’s in it for you

·  An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
·  Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
·  Work alongside passionate industry professionals
·  Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.