Duty Manager (Egyptian Only)

Job description

Job Description

As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of the hotel across all departments. Reporting directly to the Operations Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As a Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

·  Assist with the management of all operational departments as required
·  Management of roster, costings and forecasting
·  Professional development of Reservation Agents to ensure strong succession planning
·  Involvement in and management of setting KPI's for Front Office & guest satisfaction
·  Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
·  Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
·  Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
·  Responsibility for the health and safety of all patrons, guests and staff members.
·  Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide

Qualifications

·  Previous leadership experience required
·  Previous Property Management System experience required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline preferred
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·   Ability to focus attention on guest needs, remaining calm and courteous at all times