Duty Manager

Job description

Company Description

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Job Description

PURPOSE OF POSITION

To provide supportive functional assistance to all departments; interact with guests and members of the community.

 

KEY ROLES & RESPONSIBILITIES

·  Manage and supervise all tasks of his/her staff
·  Communicate with AFOM & FOM on all matters re: guest services & hotel operations
·  Provide functional assistance and direction to all departments
·  Cooperate, coordinate and communicate with other hotel departments as required
·  Ensure guests receive prompt attention and personal recognition throughout the hotel
·  Respond to guest needs and resolve related problems
·  Ensure the highest guest satisfaction
·  Coordinate between the section to ensure smooth operation
·  Supervise and direct Rooms and Front Office personnel
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Assist Guest Relations in greeting, rooming, and sending off guests
·  Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
·  Provide input for Front Office meetings and conduct daily briefings
·  Promote inter-hotel sales and in-house facilities
·  Check billing instructions and monitor guest credit
·  Analyse and approve discounts and rebates
·  Analyse the rate variance report to ensure rooms revenue control
·  Fully conversant with all hotel emergency procedures
·  Ensure that front line staff complies with FIT marketing techniques and maximizes sales
·  Is fully aware of the Credit Policy
·  Take full responsibility of Front Office staff in absence of the FOM/AFOM
·  Perform related duties and special projects assigned by FOM/AFOM

 

PERSONAL ATTRIBUTES

·  Good organisational skills
·  Good level of engagement with residents
·  Ability to manage a multi-cultural workforce
·  Excellent leadership & communication skills
·  Display high levels of integrity, dedication and support for continuous improvement
·  Flexible management style to meet the challenges of a changing work environment
·  Good knowledge of the entire Front Office Operations
·  Must be a self-starter, coach & mentor who can motivate the Team to perform their best
·  Knowledge of Opera Property Management System preferred

Qualifications

QUALIFICATIONS

·  Degree from School for Tourism & Hotel Management

EXPERIENCE

·  Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level