Duty Manager
Mysore (Mysore) Sales
Job description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
We are seeking a dynamic and experienced Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading our staff to achieve operational excellence.
· Manage and coordinate daily operations to ensure smooth running of the facility
· Supervise and motivate staff, providing guidance and support as needed
· Ensure high standards of customer service are maintained at all times
· Handle customer inquiries, complaints, and special requests promptly and professionally
· Monitor and maintain compliance with safety regulations and company policies
· Manage staff schedules and allocate resources efficiently
· Conduct regular inspections of the premises to ensure cleanliness and proper maintenance
· Resolve conflicts and make decisions in high-pressure situations
· Collaborate with other departments to enhance overall guest experience
· Prepare and submit reports on daily operations, incidents, and performance metrics
· Implement and monitor quality control procedures
· Participate in continuous improvement initiatives to optimize operational efficiency
Qualifications
· Proven experience as a Duty Manager or in a similar leadership role
· Strong leadership and management skills with the ability to motivate and guide a team
· Excellent communication and interpersonal skills
· Outstanding problem-solving and decision-making abilities
· Customer-focused mindset with a commitment to delivering exceptional service
· Superb organizational and time management skills
· Proficiency in handling emergency situations and conflict resolution
· Ability to work flexible hours, including nights, weekends, and holidays
· Knowledge of hospitality industry standards and best practices
· Familiarity with property management systems and relevant software
· Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
· Fluency in English; knowledge of local languages such as Kannada and Hindi is a plus
· Understanding of local regulations and safety standards
· Adaptability and resilience in a fast-paced environment
· Goal-oriented approach with a focus on achieving operational targets
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.