Duty Manager
Visakhapatnam, INDIA Sales
Job description
Job Description
We are seeking a highly organized and customer-focused Duty Manager to join our team in Visakhapatnam, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and maintaining smooth communication between departments. This position requires a detail-oriented professional who can make decisive decisions in a fast-paced environment while prioritizing guest safety and operational efficiency.
· Oversee daily hotel operations, ensuring all departments deliver exceptional service
· Handle guest complaints and resolve issues promptly and professionally
· Perform night audit procedures and generate required business reports
· Initiate and maintain effective communication between different departments
· Support the Front Office team and other departments as needed
· Implement and enforce safety protocols and procedures
· Monitor employee productivity and create a positive work environment
· Conduct regular meetings with upper management to discuss organizational changes and improvements
· Ensure compliance with local regulations and industry standards
· Adapt to the local culture and customs of Visakhapatnam to enhance guest experience
Qualifications
· Bachelor's degree in Hospitality Management or related field (preferred)
· Proven experience in a similar role within the hospitality or service industry
· Strong leadership and team management skills
· Excellent communication and interpersonal skills
· Proficiency in hotel management software and night audit procedures
· Demonstrated problem-solving abilities and decision-making skills
· Detail-oriented with strong organizational capabilities
· Ability to work flexible hours, including nights and weekends
· Customer-focused mindset with a commitment to delivering exceptional service
· Familiarity with local culture and customs of Visakhapatnam
· Adaptability to work in a fast-paced, dynamic environment
· Collaborative approach to working with various departments and team members