Duty Manager

Job description

Company Description

•Be a part of global community in hospitality industry.

•Learning and growth opportunities.

•Wide range of employee related benefits.

•Get a opportunity to be a part of Heartist culture.

Job Description

Main Duties:

Administration

·  Liaise with different departments for smooth and coordinated work.
·  Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

·  Personally welcome and escort all hotel guests.
·  Authorize courtesies for all VIP’s
·  Maintaining guest profile and updating the same on regular basis
·  Ensure to interact with the guests & enable the team to understand guest requirements.

Financial

·  Responsible for maintaining high level of room sales, by up-selling.
·  Adhere to Accor guidelines for all the financial related procedures
·  Ensure maximum room occupancy within agreed overbooking policy.
·  Ensure to balance the accounts on a daily basis.

Operational

·  Adhere to the Standard Operating policies & Procedures.
·  Check outstanding of in-house guests on a daily basis.
·  To check whether the following records are kept in order and up to date:
·   “C” forms
·  Reception / Information Log Book          
·  Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
·  Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
·  Check the grooming and hygiene of the team.
·  Ensure all VIP room inspection in coordination with House Keeping Department.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure effective and speedy check-in & check-out facilities.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
·  Ensure that the entrance is easily accessible to cars and taxis at all times.
·  Conduct briefing for concierge and Front Office Assistants.
·  Log security incidents and accidents in accordance with hotel requirement
·  Communicates with FOM all information likely to be interest to them

Personnel

·  Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
·  Ability to accept responsibility.
·  Self confidence, motivation, drive and tenacity.
·  Ability to enhance organizational performance.
·  Ability to clearly delegate tasks and responsibilities.
·  Ability to think strategically, inductively, and creatively.
·  The propensity to recognize and acknowledge other people’s ideas.

Other Duties

·  Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
·  Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.