DUTY MANAGER
Fort (Mumbai) Sales
Job description
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
We are seeking a dynamic and experienced Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading our front-of-house team to success.
· Manage front-of-house operations to maintain high-quality service standards
· Supervise, coordinate, and plan daily activities of personnel across all areas
· Handle guest challenges and situations professionally, serving as part of the first response team
· Complete daily running sheets and ensure effective communication across all departments
· Monitor and report on staff attendance, punctuality, and performance
· Achieve budgets, customer satisfaction targets, and other key business metrics
· Receive and address verbal complaints, escalating to senior management when necessary
· Implement and conduct training programs for employees, including induction and skills development
· Maintain and improve service quality standards throughout the facility
· Ensure compliance with hygiene standards, food safety regulations, and company policies
· Coordinate with kitchen staff and higher management to facilitate smooth operations
· Oversee the proper use and maintenance of software systems and equipment
· Assist in protecting and maintaining control of designated areas
Qualifications
· Minimum of 2 years' experience as a Duty Manager in a similar hospitality setting
· Bachelor's degree in Hospitality Management or related field
· Strong leadership and team management skills
· Excellent interpersonal and problem-solving abilities
· Customer-focused mindset with a commitment to delivering exceptional service
· Proficiency in English; additional languages are a plus
· Experience with hospitality management software (e.g., Ento, Interlex, or similar systems)
· Demonstrated ability to work in a fast-paced, dynamic environment
· Strong organizational skills and attention to detail
· Proficient in sales techniques and revenue management
· Knowledge of industry standards, best practices, and relevant regulations
· Ability to work flexible hours, including nights, weekends, and holidays
· Excellent communication skills, both verbal and written
· Proven track record of achieving targets and driving continuous improvement