Duty Manager

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Chennai, India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.

·  Manage daily front office operations, including reception, concierge, and guest services
·  Ensure high standards of customer service and address guest inquiries and complaints promptly
·  Coordinate with various departments to maintain seamless hotel operations
·  Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
·  Manage room inventory and maximize occupancy rates
·  Conduct regular staff training and performance evaluations
·  Handle VIP guests and authorize special courtesies when appropriate
·  Ensure compliance with hotel policies, safety regulations, and standard operating procedures
·  Monitor and balance daily financial transactions and reports
·  Maintain cleanliness and presentation standards in all front office areas
·  Conduct regular inspections of guest rooms and public areas
·  Resolve conflicts and make decisions in high-pressure situations
·  Promote upselling opportunities to enhance revenue

Qualifications

·  Bachelor's degree in Hospitality Management or related field
·  Minimum of 3-5 years of experience in hotel management or front office operations
·  Proven leadership skills with the ability to motivate and guide a team
·  Excellent problem-solving and decision-making abilities
·  Strong communication and interpersonal skills
·  Detail-oriented with a focus on delivering exceptional customer service
·  Proficiency in hotel management software and property management systems
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Demonstrated experience in financial management and budgeting
·  Strong organizational and multitasking skills
·  Cultural awareness and sensitivity to diverse guest needs
·  Ability to remain calm and professional in high-pressure situations
·  Knowledge of local attractions and ability to provide concierge-level information to guests